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End User Support Services Delivery Manager

Company Name:
Arca24.com
Minimum salary: 110000.00 USD
Maximum salary: 125000.00 USD
Salary period: Annual
SalaryAdditional: Bonus
Prestigious Enterprise Company is in need of anĀ End User Support Services Delivery Manager. This individual isĀ accountable for the planning of overall IT Services offered to the business and ensuring future IT Service needs are captured, designed and provided in a timely and cost effective manner.
Responsibilities:
IT Service outcome and IT Service delivery quality
Initiation of Continuous Service Improvement Program (CSIP) for IT Services
Integration of IT Service structure to provide value and enablement within the business process
Update of the IT Service Portfolio, IT Service Catalog with approved IT Service modifications
Establishment and agreement of realistic Service Level Goals with the business
Establishment of IT Service pricing and chargeback information where appropriate
Approval of IT Service improvements aligned with IT Service strategy
Work with Business Relationship Managers to ensure current IT Services meet business needs and relevant to the defined IT Services offerings
Definition of a roadmap for future IT Services
Definition of IT Service bundles and IT Service Components to fulfil business needs, regulatory requirements and operational efficiencies
Accountability for the Service Levels, measurements, service bundles, resources, pricing and internal IT cost allocations
Design of IT Service options between quality and cost based on business needs and IT capabilities and completeness of IT Services
Qualifications:
Forecasting abilities of IT Service needs based on business requirements
Ability to align IT service offerings with business strategy, via an acute understanding of business needs and the ability to translate those needs into technology solutions that IT can provide
IT Service Management knowledge and process knowledge
Excellent oral and written communication skills; ability to present and discuss technical information in a way that establishes rapport and persuades others
Solid project management skills, especially in a cross-functional environment
Strong team-oriented interpersonal and communication skills; ability to effectively interface with a wide variety of people
Bachelor's degree in Computer Science, Engineering, or related discipline/or equivant experience
Experience in managing customer facing organizations providing solutions to meet business needs
Competency in strategic thinking with strong abilities in relationship management
Successfully developed and implemented new solutions to meet business needs

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