End User Computing, Service Delivery Manager

Company Name:
Salary period: Annual
SalaryAdditional: 110k-125k + 15% bonus
Enterprise Firm seeks an End User Service Delivery Manager.
The Manager is accountable for the planning of overall IT Services offered to the business and ensuring future IT Service needs are captured, designed and provided in a timely and cost effective manner.
This role will be managing all of the corporate Desktops, field technologies, Mobile Devices, etc. This position has 6 direct reports. The ideal candidate will be highly technical with an ability to handle all outside vendors. The candidate needs to have experience working with a firm that has a global reach.
Key Responsibilities
IT Service outcome and IT Service delivery quality Initiation of Continuous Service Improvement Program (CSIP) for IT Services Integration of IT Service structure to provide value and enablement within the business process Update of the IT Service Portfolio, IT Service Catalog with approved IT Service modifications Establishment and agreement of realistic Service Level Goals with the business Establishment of IT Service pricing and chargeback information where appropriate Approval of IT Service improvements aligned with IT Service strategy Work with Business Relationship Managers to ensure current IT Services meet business needs and relevant to the defined IT Services offerings Definition of a roadmap for future IT Services Definition of IT Service bundles and IT Service Components to fulfil business needs, regulatory requirements and operational efficiencies Accountability for the Service Levels, measurements, service bundles, resources, pricing and internal IT cost allocations Design of IT Service options between quality and cost based on business needs and IT capabilities and completeness of IT Services
Forecasting abilities of IT Service needs based on business requirements Ability to align IT service offerings with business strategy, via an acute understanding of business needs and the ability to translate those needs into technology solutions that IT can provide IT Service Management knowledge and process knowledge Excellent oral and written communication skills; ability to present and discuss technical information in a way that establishes rapport and persuades others Solid project management skills, especially in a cross-functional environment Strong team-oriented interpersonal and communication skills; ability to effectively interface with a wide variety of people
Bachelor's degree in Computer Science, Engineering, or related discipline/or equivant experience Experience in managing customer facing organizations providing solutions to meet business needs Competency in strategic thinking with strong abilities in relationship management Successfully developed and implemented new solutions to meet business needs
This position will be based in the Deerfield, IL, but will have global reach.

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