Technology Inside Sales Professional

Company Name:
Jasmine Brown
We are a full service IT provider that designs, implements, and supports technology solutions. As a Microsoft Gold Partner, Juniper Elite Partner, Cisco Gold Partner, and Citrix Gold Partner, we deliver true value and enterprise class solutions for organizations of all sizes as a means to increase productivity and enhance their competitive edge. Our concentration is in the areas of unified communications, mobility, data center, network infrastructure, software development, system services, security services, cloud center solutions, managed services, and 24 7 support. We are the delivery component that helps clients reinvent their use of information technology.
General Summary: This position is responsible for executing an effective Inside Sales Strategy that will result in new business and increased revenues and profits. As an ISR you will be expected to become knowledgeable on all the products and solutions we sell. Based off of that knowledge, you will be able to recommend applicable product solutions and substitutions to clients. This is a high-energy, fast-paced environment with a high volume of phone calls, email, and orders that require associates to handle multiple tasks efficiently. This position will require outbound prospecting and cold-calling.
Essential Duties and Responsibilities:
Communicate with clients and internal associates on a variety of complex issues
Make and respond to new and existing client phone calls/emails
Cultivate client relationships by identifying opportunities, marketing our services and solutions, managing client expectations and ensuring client satisfaction
Maintain and share knowledge of product capabilities and solutions for client needs/requests
Communicate order status and reasons for order delays/order conflicts
Resolve client complaints and conflicts
Communicate issues to management in a timely manner and work to resolve/settle disputes within company guidelines/policy
Develop and maintain strategic business relationships with distributors and manufacturers
Develop and maintain strong awareness of vendor programs and promotions
Complete manufacturer/distributor registration for orders/opportunities and deals
Perform rebate tracking, ad-hoc rebate claim filing, and closure activities
Manage vendor contract/warranty renewals
Assist with price negotiations, logistics and technical support needs
Participate in manufacturer and distributor partnering activities including sales and certification attainment training
Order processing and management
Accurately enter, monitor, and follow up on client orders
Resolve order conflicts (pricing, delivery, terms, products)
Assist with Requests for Proposal (RFPs) - Assist with completion of RFP submission forms, support RFP production and/or client presentations, assist with drop-offs/ mailings
Partner with Sales Manager, Inside and Outside Sales Team, Marketing Team
Develop and maintain a shared sales pipeline
Prioritize and handle client requests when the outside sales team is unavailable
Prepare for and participate in manager information meetings
Skills and Experience needed to be successful:
2-5 Years of Inside Sales experience, in a sales role generating GP, Hardware and services technology sales is strongly preferred
Associate's Degree or higher preferred
Excellent written and verbal communications
Excellent time-management skills are required - Self-starter
Sense of urgency, ability to constantly prioritize, awareness of timelines and deadlines
Detail oriented with prompt administrative follow up and attention to accuracy
High energy and drive to achieve results with Superior relationship building skills
Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Power Point, OneNote) and in using other computer applications
Ability to understand shipping logistics and manufacturing processes
Communication channels are primarily speech through phone and written through email
Be comfortable portraying a high level of professionalism and confidence to clients via phone and email
Previous experience and knowledge serving/specifying computer and networking hardware and software a plus
Keys to the position:
Strongly prefer candidates with vertical marketing background in Federal Government, Healthcare and Educational - Erate Knowledge.

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