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Technical Analysts

Company Name:
Oracle America, Inc.
Job Description: Oracle America, Inc. has openings for Technical Analyst in Deerfield, IL. Deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. Resolve post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. Facilitate customer relationships with support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Participate in the quarterly on-call schedule, approve Knowledge Management documents, and monitor adherence to SGIs, create and facilitate internal training, and ensure adherence to best practices and deliver long-term value. Employer will accept Bachelors degree in Computer Science, Engineering, Business or related technical field and 1 year of work experience in job offered or 1 year of work experience in a technical analyst-related occupation. Experience must include: 1. Troubleshooting coding issues with HTML, CSS, XSL/XML, Javascript and Java-based programming languages; 2. Troubleshooting issues with CRM integration software including Salesforce, Oracle on Demand (OOD) package and MS Dynamics; 3. BigMachines related Salesforce functionality and settings and utilize Salesforce Data Loader and APEX Triggers; 4. Debugging Web Services calls in communication with BigMachines sites or external sources such as Salesforce and Webmethods; 5. Debugging output document issues with PDF, RTF, DOCX, Antenna House/PDF Merge, Excel output, HTML output; 6. Utilizing web page debugger tool including Firebug, Web Developer, Web Service debugger tool to solve use cases and test issues with Firefox, Chrome and Internet Explorer; 7. Utilizing best practices with customers and team. Experience may be gained concurrently.
DO NOT MAIL RESUME. Apply online by going to oracle.com (req # 15000A0W). Or e-mail resume to , referencing req # 15000A0W.

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